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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Love the bag enough space and looks great
I bought this bag to use for work. It’s a perfect size and the quality is better then I expected. The amount of pockets and accessibility to them is great.
This is the best bag I have owned, worth the purchase, well thought out design
This is exactly what I have been looking for, tried various others, but only this one gives me the professional look and practical use at the same time
loved it. the quality is great and came exactly as shown in the pictures.
I had a issue with the delivery of the backpack but they went above and beyond to help fix the issue. Great product and great customer service, thank you!
It’s professional and nice bag and the material is good quality.
Love this backpack. Very streamlined, well made.
Backpack was perfect size for college, carries laptop safely as well as other books, etc. Great buy
Comfortable when worn on the shoulder It's great for carrying a laptop All design features are satisfactory This is a great bag for the price
I’ve bought several laptop backpacks before and I have to say that this one is great. It has a sleek and thin design but can still fit quite a lot. There are different compartments inside for smaller things too. The material is high quality and durable. This is a good backpack for traveling.
Compact and durable. I tend to travel quite a bit and this backpack fits my needs. It has noticeably more storage space than other bigger backpacks I used in the past. In addition to its functionality, it is priced lower than most of its competitors. I will definitely buy backpacks from the maker again.
Perfect and very fast delivery
A good backpack, the seams are all even, the fasteners are reinforced. Look good. Its money is worth
Great product, material durable, large space. Overall very good at a price advantage. Very convenient to carry. Recommend it.
The product is very successful. The store is honest and reliable. Very fast in shipping.
super quality
Decent quality.