You will be amazed by the quality. It will bring you more confidence, and more charm while you wearing it!
The ponytail base will be hide in the hair, it just looks like your own hair!
Soft Feel Hair was born in 2000. We have more than 18 years experience of professional design, production, management and sale system. Our aim is to make every our customer find their extraordinary beauty with us.
BEST HAIR MATERIALS
Our hair is sourced directly from Brazilian, Peruvian, Malaysian local suppliers, etc. Only healthiest human hair selected. Cuticles hold and in the same direction.
Usually orders will be shipped out within 24 hours on working day after payment gets verified.
Satisfied: If you are satisfied with our product, communication and shipment, please leave us all 5 stars feedback and share your beautiful picture, your support will inspire us to do better.
Not Satisfied: If you are not satisfied with our product or service, please contact us at once instead of leave bad feedback, we will try our best to give you best solution to make you satisfied.
Return Policy: If you don`t like the hair, please keep it in good condition, we accept easy return in 7 days.
1. How many bundles enough ?
Every bundle of our hair is 100 gram. Usually 3 bundles can make a full head, if you want more than 20 inches, 4 bundles will be better.
2. Can I dye or bleach the hair ?
Yes, we only sell best 100% human hair, so it can be dyed or bleached. Kindly remind : please try a little piece before you dye the whole hair, and co-wash your hair with conditioner after you dye or bleach.
3. How to avoid tangle ?
You should wash your hair with mild shampoo and moisturize conditioner weekly, then let the hair air dry, don`t use hair dryer.
Also you can make a spray with mixed of water and conditioner (ratio 2:1), spray it to do moisturizing everyday, more to the hair ends. It`s specially good for curly hair.
4. How to avoid shedding ?
Our hair is hand made, please running the hair with wide tooth comb for straight, body wave, loose wave hair. For the curly hair, don`t use any comb, please use hand to grab your hair gently.
We highly recommend that you seal the weft when you get the hair. When the factory workers sew the hair pieces into a bundle, there might be several short pieces that aren’t attached to weft, that’s not shedding. The wefts are double machine weft to prevent possible shedding, if you have to cut the weft to adjust the hair volume for your installation, please seal the edges of the wefts to avoid shedding.
5. Can I restyle the hair ?
Sure, the best 100% human hair can be restyled as you want. The heat don`t exceed 150℃(300℉). And please moisturizing your hair in time.
6. How to measure hair ?
All the hair should be measured after stretched.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Global Style Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.globalstylestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!